Pepper HELP
Pepper’s customers have diverse needs and from time to time may experience financial difficulty. If your employment or family circumstances change; if you are seriously ill; or experience any other situation where you find yourself over-committed on your loan, Pepper can help. We’re always just an email or phone call away.
We take the time to understand your situation, and then our team will take you through a number of options available to you. We will provide you with assistance to find the best possible solution to help you manage your financial obligations with your mortgage. Every customer’s request is treated in the strictest confidence.
What you need to do
If you ever find yourself facing financial problems and need to request assistance, please download & complete a Statement of Financial Position and email to pepperhelp@pepperhomeloans.com.au.
You may also call Pepper HELP on 1800 737 737 or email pepperhelp@pepperhomeloans.com.au to discuss your situation.
Financial Counselling Services
What financial counsellors do?
- Help you organise your financial information, design a personal budget and suggest ways to change and improve your financial situation;
- Assess your eligibility for government assistance;
- Negotiate with your creditors;
- Explain debt recovery procedures, bankruptcy and other alternatives;
- Refer you to other services, for example, gambling, family support, personal counselling or community legal aid.
Financial counselling organisations
Information and links to financial counselling websites are provided for your convenience and do not constitute any endorsement by Pepper on the material at those sites, or any associated organisation, product or service.