Am I the sort of customer that should consider Pepper home loans?
Yes. Pepper has a range of home loans offering competitive interest rates, flexible product features and great customer service. As a specialty lender, Pepper caters for a range of borrowers from prime to credit impaired and in most cases will have a home loan to meet your needs.
Does Pepper have branches?
No. Pepper operates exclusively through a team of accredited mortgage brokers. Once your loan has settled, a dedicated customer service team is available by phone on 1800 737 737 to assist with any additional needs.
Where do you get a Pepper home loan?
Pepper uses a national network of mortgage brokers.
You can find a mortgage broker to help you with your home loan by looking in your local Yellow Pages or by asking people in the home loan industry such as accountants, lawyers, financial planners and solicitors.
If you encounter difficulties in locating a mortgage broker, go to the MFAA website to locate a broker: http://www.mfaa.com.au/.
What types of loans does Pepper offer?
Pepper offers a broad range of simple and straightforward home loan products designed to help you achieve your financial freedom. At Pepper, our service and product offerings are flexible and tailored to your needs as our specialist underwriting team assesses every home loan application on its individual merits.
Pepper’s home loan products offer:
- Individual assessment from our specialist underwriting teams
- Unlimited redraw
- Unlimited additional repayment facilities
- Simple and straight forward fees
Other benefits include:
- No lenders mortgage insurance
- No additional interest rate loadings for rural or investment security loans.
What interest rates are offered?
Pepper offers competitive variable interest rates and fees. A specific interest rate quote is given with all conditional loan approvals.
What fees and charges apply?
For a complete break down of the fees and charges that apply to a Pepper home loan, please seek advice from your mortgage broker or contact Pepper’s Customer Service Team on 1800 737 737. Normal government fees and charges also apply to all Pepper home loans.
How quickly can applicants receive a home loan?
Pepper’s ’Can Do’ approach to home lending means we commit to providing mortgage brokers with 48 hour approval times, every time.
Does Pepper require a valuer’s report before approving a home loan?
Yes, Pepper requires a valuation to be completed before approving a home loan. This has to be completed by one of its accredited panel valuers. The amount of the loan will be calculated at the lesser of the purchase price, or the valuation. A valuation fee applies for each security being valued.
Can I get a Pepper home loan if a major bank has declined me?
Pepper caters for customers in a range of situations. Each application is assessed on its own merits and therefore many of Pepper’s customers have been able to obtain home loans despite being declined by other lenders.
Will Pepper look at my credit history file?
Yes, Pepper’s specially trained credit assessors, operating under strict legal requirements of the current Privacy Act, will have access to your credit files. When you complete a Pepper home loan application form you will sign a Privacy Declaration giving us permission to access your files. All information accessed under this agreement is solely based on the details of your loan application.
If I’ve had credit problems, is there a limit to how many defaults and judgements Pepper allows?
Pepper applicants can have unlimited defaults and judgements. Pepper is more concerned with why the defaults and judgements occurred, what your current means of income is, your ongoing ability to repay the loan, where the property is located and the size of your deposit. Approval will be subject to our lending policy.
What is the lending criteria that Pepper uses that is different from the banks?
Like all home loan lenders, Pepper is obliged to work within the prescribed conformities of the National Consumer Credit Protection Act (NCCP) used by all lending institutions. Unlike the major banks who generally have strict criteria for home loan clients, we pride ourselves on finding financial solutions for borrowers who fall outside the credit criteria of banks.
Can I get a loan with Pepper if I have been discharged from bankruptcy?
Yes, as long as you are discharged from bankruptcy your application can be considered. Approval will be subject to our lending policy.
Does Pepper hold a current Australian Credit License?
Yes, Pepper holds a current Australian Credit License No. 286655.
