Frequently Asked Questions
Am I the sort of customer that should consider Pepper home loans?
Yes. Pepper has a range of home loans offering competitive interest rates, flexible product features and great customer service. As a specialty lender, Pepper caters for a range of borrowers from prime to credit impaired and in most cases will have a home loan to meet your needs.
How do I apply for a Pepper home loan?
Applying for a home loan with Pepper is easy. Just contact one of our Private Account Managers on 1800 737 737 (Option 3) from Monday to Friday, between 9am and 5pm (AEST), and they will guide you through the process.
What types of loans does Pepper offer?
Pepper offers a broad range of simple and straightforward
home loan products designed to help you achieve your financial freedom. At
Pepper, our service and product offerings are flexible and tailored to your
needs as our specialist underwriting team assesses every home loan application
on its individual merits.
Pepper’s home loan products offer:
•Individual assessment from our specialist underwriting team
•Unlimited redraw (subject to approval)
•Unlimited additional repayment facilities
•Simple and straight forward fees
•No lenders mortgage insurance
•No additional interest rate loadings for interest only or
What interest rates are offered?
Pepper offers competitive variable interest rates and fees. A specific interest rate quote is given with all conditional loan approvals.
What fees and charges apply?
For a complete breakdown of the fees and charges that apply to a Pepper home loan, please seek advice from our Private Account Managers on 1800 737 737 (Option 3). Normal government fees and charges also apply to all Pepper home loans.
How quickly can applicants receive a home loan?
Pepper’s ’Can Do’ approach to home lending means we can process your application swiftly and simply.
Does Pepper require a valuer’s report before approving a home loan?
Yes, Pepper requires a valuation to be completed before approving a home loan. This has to be completed by one of its accredited panel valuers. The amount of the loan will be calculated at the lesser of the purchase price, or the valuation. A valuation fee applies for each security being valued.
Can I switch my home loan from another lender to Pepper?
Yes. Pepper makes the process of switching your loan easy and hassle-free. We always assess your loan application on its own merits and tailor a home loan for each customer, so if you are considering switching your loan to Pepper from another lender, contact one of our Private Account Managers on 1800 737 737 (Option 3) to learn more.
Can I get a Pepper home loan if a major bank has declined me?
Pepper caters for customers in a range of situations. Each application is assessed on its own merits and therefore many of Pepper’s customers have been able to obtain home loans despite being declined by other lenders.
Will Pepper look at my credit history file?
Yes, Pepper’s specially trained credit assessors, operating under strict legal requirements of the current Privacy Act, will access your credit files after obtaining your consent. When you complete a Pepper home loan application form you will sign a Privacy Declaration giving us permission to access your files. All information accessed under this agreement is solely based on the details of your loan application.
If I’ve had credit problems, is there a limit to how many defaults and judgements Pepper allows?
Pepper applicants can have unlimited defaults and judgements. Pepper is more concerned with why the defaults and judgements occurred, what your current means of income is, your ongoing ability to repay the loan, where the property is located and the size of your deposit. Approval will be subject to our lending policy.
What is the lending criteria that Pepper uses that is different from the banks?
Like all home loan lenders, Pepper complies with regulations prescribed by the National Consumer Credit Protection Act (NCCP) used by all lending institutions. Unlike other lenders, who generally rely on automated credit scoring models and the strict credit criteria set out by the Lenders Mortgage Insurers to make a decision on whether to provide a home loan to a customer, we pride ourselves on finding financial solutions for borrowers who fall outside the credit criteria of these lenders by assessing each individual deal on its own merits.
Can I get a loan with Pepper if I have been discharged from bankruptcy?
Yes, as long as you are discharged from bankruptcy your application can be considered. Approval will be subject to our lending policy.
What happens if my personal or financial circumstances change?
Pepper is experienced in proactively working with our customers to manage their loans when circumstances change. If you find yourself facing financial problems and need to request assistance you can contact Pepper HELP on 1800 737 737.
Does Pepper hold a current Australian Credit License?
Yes, Pepper holds a current Australian Credit License (No. 286655).