Unrivalled Servicing and Collections Expertise
Since its inception in 2001, Pepper’s specialist loan servicing performance, as measured by the Standard & Poor SPIN Index, has been unrivalled*. This reflects our superior loan underwriting and servicing techniques.
Pepper’s philosophy of arrears management is best described as “early detection, quick response, identifying and implementing effective solutions”. There are continuous feedback loops between the Credit and Collections areas of the business to identify trends in pool performance that can be fed back into product architecture and underwriting criteria.
Third Party Servicing
Pepper is highly experienced in servicing third-party residential and commercial mortgage loans and lease portfolios and transitioning these portfolios from their originators and service providers. Despite challenging market conditions, since 2008 Pepper has significantly expanded its third-party servicing platform and successfully assumed responsibility for a diverse range of asset portfolios across a number of different asset classes.
In all classes, Pepper has substantially improved the ongoing performance of the underlying asset portfolios by applying its standardised servicing and arrears management approach across all portfolios under management, utilising best practices successfully developed for our residential mortgage book.
Pepper is now a highly sought after third-party servicing partner for a range of high-quality originators and wholesale funding institutions. Pepper was first ranked by Standard & Poor’s (“S&P”) as an “Above Average” Residential Loan Servicer in May 2004 and is also included on S&P’s Global Select Servicer List.
* (In terms of cumulative loan losses and delinquencies)
Backup Servicing
Backup servicing is a specialised field, requiring proven systems and processes, as well as the experience of professionals who understand the specific business needs of each client.
As a Primary Servicer and Special Servicer, Pepper is proud of its wealth of experience in delivering effective, cost efficient portfolio management services in Non-conforming, Commercial, and Low-Doc mortgage products as well as Auto and Consumer loans, in Australia and New Zealand.
Backup servicing is critical in mitigating risk, with the quality of Backup arrangements having a direct impact on pricing structures. Pepper is committed to ensuring backup arrangements of all deals are completed quickly and efficiently.
Whilst recognising that Backup engagements can vary widely, Pepper offers a flexible solution for customers, providing a customised or staged transition plan for any particular transaction.
